Forex Samurai costs US $147 and offers a 60 days "no questions asked guarantee". They should really rephrase this into "No Answers given guarantee". You ask them for refund you get no answer. If you deal through Pay Pal or Plimus you will probably raise a dispute hoping that these platforms will take care of your interests and recover your money. It does not work like that. As per my experience these platforms will ask you to write to the vendor. They will forward your emails to the vendor and then when the vendor responds they will forward it to you.
In case of Forex Samurai you will receive blank emails as response. These online money transaction platforms are also like robots they will forward these blank emails to you without noticing that they are blank. The fact that somebody sends blank emails is a clear sign of cheating. Pay Pal and Co. should see reason enough to block such trading based on blank emails.
You would think this is common sense. On the contrary PayPal or Plimus are all offering such mysterious players a legitimate platform so that they can conveniently take money away from unsuspecting people. If a consumer sees the name of PayPal or Plimus related to a vendor she assumes there must be some seriousness about the vendor. Please do not be coaxed in to this. These online transaction platforms are not selecting their vendors based on any seriousness criteria. They do not care about their vendors or buyers at all. If you ask Pay Pal for refund support they will tell you their policy is not to support "Non Tangible' transactions. Their behavior reminds me of best practices used in business in some underdeveloped economies.
Forex Samurai tactics remind me practices used by very poor people in West Africa. In West Africa it was somehow understandable as many people live near existence levels without any fault of theirs and cannot do anything else but to wiggle through such situations. So to say somehow make ends meet and support their families. In more mature economies such as the US and EU this behavior is pure cheating.
I worked for a short time in a country in West Africa. It is an extremely poor country battered by recent war. If you get in to such a situation there and ask for refund or have a legal dispute, the counter party will send you registered letter and when you open it you find a blank page in it. Why? because they can tell the authorities that they wrote to you and made an offer and the case is closed. This is exactly what Forex Samurai does and you know what? This is exactly what PayPal and Plimus does: they close the case and leave you wondering why did you use PayPal?
Push Button Pips is another trading robot. This company like many others offer a 60 days money back guarantee. To give it some weight they call it their "Iron Clad Guarantee" that is: refund without hassles. This would give you an impression of seriousness about the company's intentions. The term iron clad is to be understood as an advantage for Push Button Pips. If you ask for a refund you get no answer and they are iron clad. This is another vendor supported by PayPal.
The best reactions and customer service was from Megadroid. They do what they tell you. They give a money back guarantee and I sent them an email that I would like a refund and a day later I received my money in full.
Forex markets are the most manipulated and unregulated. The peripherals are even trickier. I hope my experience will warn people doing business through PayPal, Plimus and similar platforms. Please do not think just because you have seen PayPal in many places that they would deal only with serious vendors. As you can see from my experience they are just like any other dealer who is taking your money and passing it on to the other side to make money for themselves.
There is zero customer protection from them. As in the case above they do not check whether the vendor is serious business partner.
If you are planning to buy any such product to try out to see which one suits you best, here is what you should do:
1. ask the vendor of their physical address,
2. telephone number
3. and the person responsible such as the CEO, owner or the managing director.
4. Ask for their bank details and transfer the money to their bank.
The choice whether you use Pay Pal or Plimus will not matter, be assured that they will not take care of your interest in such transactions. It is important that you know who you are dealing with and how to catch them if the vendor does not deliver what you want.
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